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City-wide Announcements

Posted on: September 8, 2021

iCSI Customer Service Workshop - Customer Service in the New Norm

ICSI Workshop Flyer 10_12 .pdf

Topic: Customer Service in the New Norm

Date: October 12, 2021

Sessions: Part 1 - 90 minutes (virtual) Part 2 - 90 minutes (virtual)

This workshop is designed to enhance and develop the necessary skills for success as one who provides customer service. The course will examine various service situations and will develop an attitude of customer service excellence, which is important to the success of all companies and organizations.

In today’s environment, employers expect that their employees will possess a certain skill set. The goal is to cultivate a personal skill set to achieve individual and company effectiveness. The following outcomes are incorporated into each course:

• Critical thinking skills

• Quantitative and qualitative reasoning skills

• Interpersonal skills and awareness

• Values, ethics, and accountability

• Teamwork and team building

• Appreciate the internal, external, community, and global environment

• Flexibility and adaptive to change

• Ability to understand and satisfy customers

ICSI Workshop Flyer 10_12 .pdf


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