The Employee Recognition Program was created to applaud City employees who extend the great service that all our customers deserve. We define great service as above-and-beyond the call of duty – service that can be tied to these important attributes: Pride, Accountability, Initiative, Teamwork, Embracing Change, and Outrageous (Unbelievable!) Customer Service. Commendations can be e-mailed to nbond@desototexas.gov or by phone at 972.230.9643.